FAQs
Frequently asked questions (FAQs)
What if I have a question that I don't see listed below?
Please click here to submit your question. We will answer it ASAP.
What areas do you service?
We service the entire South Suburbs of Chicago. As far North as Berwyn to as far south as Bradley. As far East as Kedzie Ave to as far West as Rt. 59. See our service map below of all of the areas we service.
Exceptions can always be made based on new demand in a particular area.
What are your hours of operation?
Currently our hours of service are M-F 5 pm-10 pm and Sunday 7 am-4 pm. Exceptions can be made to accommodate other hours on an as needed basis.
Click here to schedule a free quote or call us @ (708) 232-3552.
How do you charge, hourly or by the job?
Combination of both for handyman jobs.
We have an hourly rate of $75 per hr plus the cost of materials and we use several reliable industry known estimating software programs and also compare to similar jobs we've completed. We take an hourly average between them all and then multiply by our hourly rate and add the cost of materials. With 1 hour minimum required per job.
For our custom epoxy countertops we charge by the square ft. If you are interested in receiving an epoxy price list and breakdown of how we price out epoxy jobs click here.
How does the quote process work?
Once you schedule a free quote either by submitting a request electronically by clicking here or calling us @ (708) 232-3552 we will get back to you ASAP to schedule it at your earliest convenience. During the quote process we evaluate every aspect of the job and take the time to fully understand the customers' needs. We then take all the information collected and head back to the office to finalize the estimate. We enter in all relevant data into several reliable industry known estimating software programs and also compare to similar previous jobs we've completed. We take an hourly average between them all and use that as our baseline for the amount of time the job will take to complete.
Then we multiply that time by our hourly wage for the final amount the job will be. We will then email the quote back to the customer and wait for approval. If email is not available to the customer we will personally deliver the quote back to them.
Are quotes really free of charge?
Absolutely!
We do not charge for the amount of time it takes to quote a job.
What is covered in the quote?
What if you encounter a job or part of a job that you have never done before?
If we are ever faced with a job or part of a job that we have never done before then we are completely open and honest with our customers. We let our customers know that we have never done this type of job before. We tell them this at the time of the quote process or if the scope of the job changes during the course of performing a job. We do not want to mislead our customers in any way and make it sound like we are experts in everything. If it is a job that we feel comfortable with based on our skill set then we let our customer know that. We are never going to turn away a job that we feel we will be able to complete. If it is truly out of our skill set then we will let our customer know that. We may make a recommendation of another company who we know and trust to get the job completed if we have one based on the type of job.
Is there any job or project that you can't or won't do?
Can I buy my own materials for a job?
Yes.
You can buy your own materials but it is not necessary. We can handle purchasing all materials related to completing the job and then we will add it to the final price of the job. We do not mark up our materials or add hidden charges to the price of the job.
If you do want to purchase your own materials we would be happy to look over the materials you are interested in and see if it is a quality product and also right for the job.
Do you require a down payment?
What payments do you accept?
Currently we only accept cash. Exceptions can be made on a case by case basis to accept a personal check. We are not yet set up to take credit card payments BUT that will be coming soon!
Do you offer payment plans?
No not traditional style payment plans
Payment on small jobs is due upon completion of the work.
For big jobs (taking longer than 1 day to complete) we do allow the customer to make payments as the progression of the work is advancing. Options can be discussed during the quote process and any questions can be answered then.
Can I get a quote over the phone or email?
How do I care for my new custom epoxy countertops?
We will provide you with a set of simple easy to follow instructions for the care and maintenance of your new epoxied surface.
How durable are my new custom epoxy countertops?
Epoxied surfaces are extremely hard and durable. Under normal wear and tear it is virtually impossible to damage your new epoxied surface. The key word being "normal". It is important to understand that anything can be damaged and broken if abused or mechanically interfered with. With our epoxy, the surface becomes heat resistant, scratch resistant (minor scratches will appear), impact resistant, water proof, and antimicrobial. Click here to visit our Epoxy Possibilities page to learn more.
What if damage does occur to my custom epoxy countertops?
Call us immediately @ (708) 232-3552 so further damage does not occur. Be open and honest with us as to how the damage occurred. The more accurate information we have about how the damage occurred helps us assess the steps needed to repair the damage. Our epoxy does not get damaged by itself. It does not suddenly start to peel, or get brittle and crack. If something does happen that causes it to become damaged it CAN be fixed if it is brought to our attention right away.
The damage will be assessed just as we asses our handyman jobs through a quoting process. We will provide a quote back to the customer and the rate to fix the damage will be at our handyman hourly rate of $75 per hr plus the cost of materials. Average time to properly fix damage is 3 hours.